Marriott To Develop Three New Hotels In Doha , Business Mointor International

Para encontrar mi articulo entre a la página del CIRIA den ahí busqué recursos electrónicos relacionados con Negiocios y Economía y ahí seleccioné el Business Monitor International, después en mi búsqueda puse como palabra clave hoteles y me apareció mi artículo.


"Marriott To Develop Three New Hotels In Doha" [en linea].
Business Monitor International. 31 de Octubre de 2008http://www.businessmonitor.com/cgi-bin/request.pl?view=articleviewer&article=215155&service=6&SessionID=646098782614902&iso=QA&metaid=450#

What happens when hotels reach that "awkward age"

The article focuses on the study conducted by the Cornell University Center for Hospitality Research regarding the value of the hotels. The researcher administered the study due to the real estate changes of the value of the hotels in unexpected ways. Results showed that the widely used technique in valuing hotels, the discounted cash flow, should be used in different ways. According to professor Jack Corgel, his research will recognize the nearly total separation between the ownership and operations in the hospitality industry.

Withiam, G. (2008). What happens when hotels reach that "awkward age". Hotel & Motel Management, 2008 Vol. 223 p16-16

Measuring the cost of quality in a hotel restaurant operation

Purpose - The objective of this research is to apply the cost of quality (COQ) concepts in a hotel restaurant environment using the PAF (prevention, appraisal, and failure costs) model. Then use the percentage of sales approach to evaluate the significance of the COQ measures in the PAF model. Design/methodology/approach - This research involved reviewing available literature on the COQ framework. Then through the process of interviews and secondary data collection, an analysis of the COQ measures in the PAF model was accomplished. Findings - While researchers suggested that the COQ should be 2 to 4 percent of sales, the actual findings were 12 to 16 percent over a two-year period. These findings help the restaurant quality management team to reevaluate the quality of food and services, and provide justification for more investment in prevention activities. Practical implications - The practical implication from this study was that an investment in prevention activities in the PAF model for the restaurant did lead to reduction in failure costs (internal and external) and appraisal costs. Originality/value - This study demonstrates that the COQ measures used in the PAF model can improve the quality of food and services provided to the restaurant customers, and therefore, result in improvement in overall profitability.

Ramdeen, C. (2007). Measuring the cost of quality in a hotel restaurant operation. International Journal of Contemporary Hospitality Management, Volume 19 pages 286-295